Do You Need Transcription Services?
If you are searching for a quality transcription company there are many things to consider before making your final choice. Remember that price should not be your primary concern. Often you get what you pay for, and professionalism should be more important than cost. Therefore, before deciding which transcription company to use, consider the following points…
Who does the transcribing? – Transcription companies with a good reputation got that way because of their experienced workers. There is so much more to transcription than merely typing what is heard. Grammar, spelling and language skills only scratch the surface as to the demands of the job. The job does not begin and end with typing alone. Proofreading and the ability to catch inconsistencies or contextual errors hidden in speech is absolutely mandatory in this business. Above all, this must be achieved without altering the speaker’s style and message.
How much time will the transcriber spend on research? – Researching in some transcription companies can be considered as a different service altogether. But, it should be part of the standard service. Fact checking is vital to an accurate transcript and it can easily be done. Getting the names, dates, places and terms all correct speaks volumes for the transcriber. This means that they go the extra mile for the client. For instance, imagine the problems if a transcriber did no research at all and used misspelled terms or used inaccurate terminology on an important job? What use would that document be then?
Are the transcripts proofread? – All transcripts should be proofread by the transcriptionist, but the company you contract should have another set of eyes proofreading the transcript before it is returned to the client. The final proofreader’s job is to identify where areas do not make sense or where there are inconsistencies, as well as double checking the spelling and grammar. Without a final proofreading by new eyes, the company risks giving the client a transcript that contains errors.
Do they have enough transcribers? – The bigger concern is whether or not the company takes on more work than can be handled. If the company receives big tasks with short deadlines, the end result is typically a rushed job performed by transcribers outsourced by the company. Without a sufficient number of transcribers on hand, a client will likely receive shoddy results.
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Selecting an online transcription services company is tricky. You might search in Google or another search engine and come up with a very long list of transcription companies, so you’ll need to do some research. Visit each site and make comparisons. If you know someone who has used an online transcription service, ask them about their experience. It’s very important to make the right decision. Here are some things to look for when making your decision.
1. Is their website easy to read and easy to use (user-friendly)?
2. Is their website too “cluttered?”
3. Does the website answer your questions?
4. Compare their rates and turnaround times.
5. Notice their methods of payment.
6. Do you notice grammatical/punctuation errors?
7. Does the website have a copyright?
8. Are they easy to contact and do they list their contact info?
9. Have you checked forums, blogs, or articles for an opinion?
10. Have you checked to make sure the website is not a scam?
11. If they ask for ANY money at all for ANYTHING upfront, DO NOT USE THEM.
12. Have you checked to see what type of upload process they use for your audios?
13. Is their FTP transfer secure?
14. Make certain everything they do for you is 100% confidential.
15. Ask questions about their typist pool and who will be doing the work for you.
16. Is the work outsourced to another country? How can you be certain of that? ASK!
17. Do you find their customer services reps to be courteous and helpful?
These are just a few of the things to take into consideration when choosing the best online transcription service for you.
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